Warm Home Discount

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We've included some extra information below, including a link to our energy saving tips page.

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If you need some more information you can visit the UK Government website for all the latest information relating to the Warm Home Discount scheme.

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Frequently Asked Questions

What is the Warm Home Discount Scheme?

Warm Home Discount Scheme is a Government initiative designed to support lower income households through the winter. If your household qualifies, you will receive a one-off credit of £150 to your energy account which can be used towards your bills.

When does the Warm Home Discount start?

The scheme runs from September 2024 through March 2025. We aim for all eligible customers to receive their credits by the end of March 2025.

I'm part of the Core Groups but joined So Energy after 11 August 2024. Will I still receive my £150 credit from So Energy?

If you joined So Energy after 11th August 2024 your previous supplier will still be obligated to provide you with the rebate (providing they are taking part in the scheme) even though you are no longer their customer. If your energy supplier went out of business, please contact the supplier that took over (as part of the Supplier of Last Resort Process) for more information.

I'm part of the Core Group - do I need to receive a letter to apply? I haven't received one

The Department for Work and Pensions (DWP) plans to send out letters to eligible customers and customers that might be eligible. Those households who they suspect might be eligible but more information is needed will need to contact the WHD Helpline as advised in the letter. However, receiving a letter is not a requirement to apply for the Core Group - if you think you are eligible you can apply on the WHD Helpline, when it opens on 14 October 2024, on 0800 030 9322, until 29 March 2025.

Can the Warm Home Discount be applied towards my gas bill?

The Warm Home Discount credit is applied by your electricity supplier, but if you also have gas with us it will go towards your overall account balance.

When will the Broader Group scheme open (Scotland customers only)?

Applications are now open. A tile will appear in your account home page (see picture below) for you to select to access the application form. This is for households based in Scotland only.

Button found inside your online account

I'm not a So Energy customer, can I apply for the Broader Group scheme (Scotland only)?

You will need to be a So Energy customer to apply for the Broader group scheme with us. If you’re not currently a customer you can switch your energy to us and apply for the scheme if you’re eligible. If you’re looking to switch to us please remember there are a limited number of applications each year and they are awarded on a first-come, first-served basis.

When will I find out if I'm successful for Broader Group (Scotland customers only)?

We will be reviewing applications throughout the duration of the scheme and will provide email confirmation once your application has been reviewed. Please make sure to check your emails regularly, as we may need to request additional information to progress your application. You can log in to your online account at any time to see an update on the status of your application.

If I'm part of the Broader Group (Scotland customers only), when will I receive the credit?

Credits will be applied to accounts by 31st March 2025, please note that you will need to be on supply with So Energy until the credit is awarded.

warm home discount

What is the warm home discount?

The Warm Home Discount is for eligible customers to help cover their energy bills. If you're eligible, we'll credit your energy account with £150 to help towards your bills.

eligibility criteria for the warm home discount

Your eligibility will depend on where you live in the UK, and also what Group you fall under:

Apply for LEAP funding

We've partnered with LEAP to help customers who may be at risk of fuel poverty. They can help with the following:

If eligible, you can get free help when it comes to saving energy. Book in your energy advice call with a friendly advisor and see if you can start saving money on your bills.