Working With Our Partners To Build A Fairer, Greener Energy Market

Speaking to our customers every day, we know just how difficult the last few months have been. With the ongoing cost of living crisis and the April price change right around the corner, we understand that 2023 will be another challenging year for households up and down the country. We want to reassure you that we are here for you, not just to supply your homes with renewable energy, but to campaign on your behalf to build a fairer, greener energy market.

That’s no small task, which is why we have started by significantly expanding our team, increasing our Customer Operations Team by over 15%, to deliver the outstanding service we are known for. Our team works day and night to ensure you receive bill discounts such as the Energy Price Guarantee, which caps average bills at around £2,500, and the Energy Bill Support Scheme, currently giving you a £67/month discount until April. We’ve also strengthened our relationship with MoneyHelper, allowing our teams to refer customers for comprehensive money and debt advice because we believe no customer should be left behind.

But at So Energy, we know that in order to see real change, we need to bring the whole sector together to work toward sustainable solutions that address and fix the root causes of the issues we face today. That is why we held a first-of-its-kind thought leadership event in January, to bring together industry leaders here at our offices to discuss the year ahead and how we can work together to support households across the UK. We were joined by our own partners – including the companies that we partner with to deliver smart meters and the Warm Home Discount – and industry leaders from KMPG to energy trade body Energy UK and Money Saving Expert for an in-person discussion about improving the energy market so it protects vulnerable individuals from rising bills.

Together, we discussed the optimism in the sector with energy prices looking likely to fall later this year. However, energy prices remain at a record high, and customers are struggling to pay bills more than ever before. We agreed that we need enduring support for those struggling, and So Energy is already at the forefront of that conversation. As we discussed in our previous blog about Government support, we have been working with the Government, Parliament, and consumer groups to call on further support for households struggling to pay their bills.

We have also put forward a proposal for a Social Tariff which would create a permanent bill reduction for those in fuel poverty, thus ensuring there is always a better safety net in future. We are actively discussing this proposal with the Government and consumer groups. In the shorter term, we are calling on the Government to keep bills capped at an average of £2,500, as opposed to raising the level to £3,000 this April.

As the last true challenger supplier in the energy industry, we are committed to continuing these conversations across the sector to get the best outcomes for our customers. Throughout the next year we will be working closely with our partners and the wider industry to reform the market for the better and we will keep you updated on that journey.