This article will explain some instances where your monthly bill is delayed, and what to do in these cases. 

TABLE OF CONTENTS


How Often Should I Receive My Bill? 

Each month, we send a bill to every customer via email. All your bills can also be found within your online account. The date will be a few days after the monthly anniversary of the day when you came on supply with you, or when your account was created if you moved into a property we already supply. We cannot amend this date. 


When Is It Normal for My Bill To Be Delayed?

When you first come on supply, your first bill may take a bit longer to be created. It's not unusual for your first bill to arrive a month and 10 days after you come on supply. 

If you leave So Energy, your final bill can take up to 6 weeks to be created, depending on your new supplier if you switch or the information you provide if you move out. 

If your meter has been exchanged recently, it's normal for your bill to be delayed by a month. The same would be the case if you have received an email from us  that your bill may be delayed - all the details will be in the communication we send, so please read those carefully. It's a good idea to take a photo of your meter readings in case this is needed later. 

In all instances mentioned above, we ask for your patience whilst we work to send your next bill. There's nothing else for you to do.


What Should I Do If My Bill Has Been Delayed Otherwise?

If your bill has been delayed by more than 2 months, take a photo of your meter readings and reach out to us.