When there is a price increase, we’ll get in touch with you with as much notice as possible before there are any changes to your payments and let you know what your options are. 

If you decide to fix your rates or remain on the standard variable tariff, your direct debit amount will automatically be adjusted, in line with your new rates on our next payment date. You may be able to adjust your direct debit amount to something more affordable in your online account. However, please be aware that you cannot decrease your direct debit via your online account below a certain amount that we forecast would result in your account falling into debit.