What is a QR code?

A Quick Response (QR) Code is a pixelated barcode that displays the information attached to it once it has been scanned. You can scan a QR code from a smartphone or device using a QR code app or a camera.

How does this affect me?

Energy suppliers are required to include a QR code on customer bills and statements to provide customers with personalised energy data.

The QR code on your monthly bills and statements will provide the following information: 

  • Postcode
  • Supplier
  • Tariff Name
  • Payment method
  • MeterPoint
  • Annual consumption
  • Consumption dates


How do I use the QR code? 

Simple! With a smartphone or device, you can scan the QR code on your monthly bill or statement and your key account information will be downloaded and displayed.

If you experience any issues scanning your QR code, please get in touch with our friendly and committed customer service team by phone (0330 111 5050) Monday to Friday (9 am – 5 pm) or send us an email at help@so.energy .