What is happening with Ofgem’s price cap?a

Ofgem's price cap: The energy regulator, Ofgem, limits how much suppliers can charge customers on a Standard Variable Tariff (such as So Flex or So Flex Green) to reflect changes in the wholesale energy market. This is adjusted every 3 months.

The October Price Cap: Each quarter Ofgem sets out its energy prices, with 1 October 2024 being the next change. A typical customer will pay £1,717 with the new price cap. Just so you are aware, £1,717 isn't a cap on how much your annual bills will be; the more energy you use, the more you'll pay.

What changes to my tariff will I see in October?

We will be emailing all our customers whose rates will change, you don't need to do anything.

If you're on our So Flex or So Flex Green variable tariff:

From 1 October, customer's variable tariff rates will be changing because the unit prices are subject to Ofgem’s price cap. We will write to you, letting you know your new rates.

If you're on a fixed tariff:

You’ll remain on these rates and you won’t see a change in your bill. Therefore you do not need to take any further action.

Will my Direct Debit change?

Your monthly fixed Direct Debit is the regular monthly payment you make towards the cost of your energy usage.

We will continue our normal practice of reviewing customer accounts to make sure everyone is paying the right amount. Moreover, specific alterations to your payments will depend on which region you live in, how you pay for your energy and your account balance. If you’re due for a review and there are any changes to your monthly payment, we will reach out to you via email.

We endeavour to always offer our customers the best deal for their energy usage and provide support where we can. If you're concerned you won't be able to pay, speak with us and we can work out a payment plan with you. Installing a smart meter is also an effective way to control and monitor your energy usage, and submitting regular meter readings helps us make your energy bills more accurate. Read our energy-saving tips and learn about the support we offer our customers.

Read about the process of reviewing Direct Debits here. If you pay for your energy seasonally, this page will help explain how we calculate seasonal payments.

Do I need to do anything on or before 1 October?

You don’t need to do anything before 1 October, but if you’d like to adjust your payments, you have a few options.

To help keep your monthly payments low, we recommend paying any outstanding balance on your account. You can do this by logging into your account and making a one-off payment.

In the coming weeks, we will be reviewing the monthly payment amounts for all our customers and we will email you with any updates to your bills. We recommend waiting to hear from us before making any changes to your monthly payment amounts.

If you would like to change your monthly payment amounts before receiving your Direct Debit review, you are welcome to adjust your Direct Debit amount through your online account.

If you don’t have a smart meter, please continue to submit monthly meter reads via your online account. Regular meter readings help us to ensure your bills accurately reflect your usage (Not sure how to read your meter? Find out here. To learn how to submit a reading, click here.) If you have a smart meter that's communicating, you don’t need to submit any meter readings - learn more about smart meters here.