This article is going to explain the ins and outs of sticking with us when you move home.

If you need more information about just moving house, have a look at this article.

What do we need? 

You’ll need to fill out a short form to tell us about your move. You’ll be asked if you want to take us with you.

Moving Home Form


New Address and Postcode: we’ll need your new address so we can check if we can supply it.

Transfer or refund credit: any credit that’s left over after your final bill can be transferred back to you. If you’re switching with us you can choose to have it added to your new account in your new property.

Direct Debit: let us know if you’re happy using the same direct debit as on your previous account or this needs to be updated.

Working out your quote: the last few questions will help us generate a quote for your property based on how much energy we think you will use.

We use your fuel type, number of bedrooms, main heating, and cooking sources to provide an estimated quote. Your actual energy consumption may vary, but after around six months we may review your Direct Debit to align payments with usage.


Things to know

I’m not moving into my new property straight away, how do I still move with you?

If there’s a significant gap we’ll likely have to close your account before you can come back on supply with us. If this is the case, please register with us again as a new customer. If you’ve been charged any early exit fees and there hasn’t been a gap of more than three months then get in touch and we can look at waiving these.


Will you be supplying my energy from my first date of responsibility at new property 

That’s very unlikely, but don’t worry. You’ll probably be on supply for a short period with the current supplier of your new property. Just make sure you get your opening meter reads when you move into your new property. Also, get in contact with your new supplier to let them know you’re the new occupier and you’re intending to switch away. This will prevent any delays in your switch to us. If you’re not sure who your new supplier is then take a look at this help page.


Will I lose supply at my new property as I don’t have an account with the existing supplier?

Suppliers keep supplying a property even when a property is unoccupied. This is standard industry practice so as not to leave anyone without energy.


What will be the supply start date at my new property?

It will usually be around 5 working days after you move out of your old property. Look out for your Welcome Pack that will give you an exact date.


What happens next after I submit this form?

Once we have all the information about your move, the rest of the process is down to us! On the last day of responsibility for your current property, we will complete the move out process to close your current account with us. We will then start the registration process for your new property. You will receive a Welcome Pack with all the details of your new contract around this time. This will usually take 5 working days.

 

Need to contact us?

If you need to contact us you can do so here.