_dd_sThis cookie is used to detect errors on the website and monitor performance - this information is sent to the website's support staff in order to optimise the visitor's experience on the website.Maximum Storage Duration: 1 dayType: HTTP Cookie
_fbpUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.Maximum Storage Duration: 3 monthsType: HTTP Cookie
_fw_crm_vThis cookie holds the tracker id Freshworks use to identify the user who is coming back on to the chat widget for the embedded Freshworks form on the contact page. It is required to enable the site to function. This cookie is provided by Freshworks. Please view their privacy statement here - https://www.freshworks.com/privacy/Maximum Storage Duration: 1 yearType: HTTP Cookie
app_storage_cacheStores account data in order to improve browsing experience and speed. Maximum Storage Duration: PersistentType: HTML Local Storage
app_storage_cache_last_updatedTimestamp for app_storage_cache, so we know what was the last time we cached your account data and whether it needs updating. Maximum Storage Duration: PersistentType: HTML Local Storage
auth_is_logged_inA cookie necessary to support user authentication.Maximum Storage Duration: 30 daysType: HTTP Cookie
auth_refresh_tokenSupports user authentication.Maximum Storage Duration: 30 daysType: HTTP Cookie
lastReadingSubmissionsSaves time of last reading submission to prevent re-entry whilst we process this information Maximum Storage Duration: PersistentType: HTML Local Storage
myaccount_ banner-dismissal_*Determines if a user has closed a specific banner within My Account so it doesn't appear again and disrupt their experience Maximum Storage Duration: 1 yearType: HTTP Cookie
myaccount_remember-me_long_lived _refresh_tokenKeeps you signed into your account if you tick the "Remember me" checkbox during login Maximum Storage Duration: 35 daysType: HTTP Cookie
promotional_code_usedAllows us to recognise whether you have come through a promotional partner so that we can present you with consistent informationMaximum Storage Duration: SessionType: HTTP Cookie
quoteAndSwitchSaves field values as you navigate through the stages of the quote process. Maximum Storage Duration: PersistentType: HTML Local Storage
tenMeterDistance, highOffGround, otherObstruction, limitedSpace, additionalStatements Textarea, additionalInformation, additionalInformation Textarea, outside, medicalEquipment, equipmentTextarea, additionalTextareaSaves Smart Meter Booking Portal field values so you don't lose your data if you leave the site and later revisit to continue filling the form Maximum Storage Duration: PersistentType: HTML Local Storage
userStatusIdentifies whether user is logged in so that we can show the correct navigational experience and allow users to log out. Maximum Storage Duration: PersistentType: HTML Local Storage
voucherLogs referral voucher details so we can appropriately credit an account if eligibiltiy criteria is met Maximum Storage Duration: SessionType: HTTP Cookie
website_refresh_token_availableA cookie necessary to support user authentication.Maximum Storage Duration: 1 monthType: HTTP Cookie
website_refresh_token_available Determines whether you are still logged in or not (without asking the server which would increase page load time and put more load on our server)Maximum Storage Duration: SessionType: HTTP Cookie